Customer Service Representative (PWD / OKU)

Work Location: Cyberjaya

Shift: Mon - Friday

Key Responsibilities

• Respond to customer queries in a timely and professional manner via phone, email, or chat.
• Provide product or service information and resolve any emerging problems.
• Record customer interactions, process accounts, and file documents accurately.
• Collaborate with internal departments to ensure customer satisfaction.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Must be a registered PWD / OKU (Person with Disabilities) with appropriate documentation.
• SPM / Diploma / Degree in any field (depending on seniority of the role).
• Proficient in spoken and written [English / Malay / other languages as required].
• Basic computer literacy and ability to use CRM software.
• Strong communication and problem-solving skills.
• Ability to work independently or as part of a team.