Customer service representative

Teleperformance Malaysia Sdn Bhd

Penang

0-1 Years

MYR 33,600 - 39,600 per month

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Posted 6 days ago
Over 200 applicants

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Job Description

Who is Teleperformance Malaysia

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities
Answer customer inquiries over the phone, chat, and/or email
Log customer interactions in our system for proper documentation
Follow-up with customers as appropriate
Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
Participate in team meetings and strategize on team performance improvement
Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Qualifications:
Bachelor's degree or Diploma in any discipline
Fluency in written and spoken English and Melayu
Background or interest in a BPO, Customer Service, and/or Sales
Proven ability to promote and build extraordinary customer rapport
Multitasking and computer navigation abilities
Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
Self-driven to achieve targets and deliver superior service
Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)

#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Education

Bachelors/ Degree, Diploma, School Certificate / N or O-Level

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Teleperformance Malaysia Sdn Bhd

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

Job ID: 73232827

About RecruiterThida Aung

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