Customer Service Representative

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Fortune Global 500 . , , . UPS . , .

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DUTIES

• Understand UPS service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time
  
  

Requirements

• Candidates with SPM/STPM must have minimum 1 year call centre experience.
• Candidates with Diploma, College degree with experience is highly desirable but not necessary.
• Candidates must have a minimum credit in English in SPM.
• Typing speed at >30 wpm.
• Good command of written and spoken English.
• Candidates must be computer literate.
• Candidates do not mind commuting to work in Bukit Jelutong.
• Candidates are aligned with UPS culture and value proposition.
• Candidate aspires to build at least a short term (3 years) career with UPS.
• Candidates are able to articulate why this job would be a good fit.
• Patient and pleasant personality.
• Good telephone etiquette.
• Problem solving skills.
• Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.
  
  

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UPS , .