Customer Service Representative

UPS

1-3 Years

Malaysia, Selangor, Shah Alam

Early Applicant

Posted 2 months ago
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Job Description

500 UPS

DUTIES

Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time

Requirements

Candidates with SPM/STPM must have minimum 1 year call centre experience.
Candidates with Diploma, College degree with experience is highly desirable but not necessary.
Candidates must have a minimum credit in English in SPM.
Typing speed at >30 wpm.
Good command of written and spoken English.
Candidates must be computer literate.
Candidates do not mind commuting to work in Bukit Jelutong.
Candidates are aligned with UPS culture and value proposition.
Candidate aspires to build at least a short term (3 years) career with UPS.
Candidates are able to articulate why this job would be a good fit.
Patient and pleasant personality.
Good telephone etiquette.
Problem solving skills.
Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.

:

UPS

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About Company

UPS

Job ID: 146126121

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Last Updated: 28-07-2026 04:24:37 AM

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Customer Service Representative

UPS

1-3 yrs

Malaysia, Selangor, Shah Alam

Skills:

call centre experience, telephone etiquette, typing speed at 30 wpm, Computer Literate, good command of written and spoken English, Problem Solving Skills