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Fortune Global 500 . , , . UPS . , .
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DUTIES
- Understand UPS service, product, systems and procedure
- Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
- Update the pick up arrangement, UPS supply request and tracking follow up.
- Identify and record customer concern or issues
- Recommend solutions to service concerns to management
- And any other duties assigned from time to time
Requirements
- Candidates with SPM/STPM must have minimum 1 year call centre experience.
- Candidates with Diploma, College degree with experience is highly desirable but not necessary.
- Candidates must have a minimum credit in English in SPM.
- Typing speed at >30 wpm.
- Good command of written and spoken English.
- Candidates must be computer literate.
- Candidates do not mind commuting to work in Bukit Jelutong.
- Candidates are aligned with UPS culture and value proposition.
- Candidate aspires to build at least a short term (3 years) career with UPS.
- Candidates are able to articulate why this job would be a good fit.
- Patient and pleasant personality.
- Good telephone etiquette.
- Problem solving skills.
- Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.
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UPS , .
