Customer Service Representative

Responsibilities

1. Liaising with the customer on the confirmed purchase order.
2. Generating standard orders using theEPICOR system upon receiving a purchase order from a customer.
3. Review current finished goods balance quantity and make delivery date arrangements with the warehouse if stock is available.
4. Notify the Planner of the customer order to obtain a target or planning delivery date if there is no balance stock or new production output is required.
5. Follow up with the planner on the committed delivery date.
6. Notify the customer of the delivery status
7. Liaise with the warehouse for the delivery arrangement
8. Handle customers complaints for any related issues after the delivery date.
9. Notify the respective department/ section upon receiving customer complaints, if any
10. Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report, forecaster report, and maintaining Interco pricing.
11. Attend internal or external meetings.
12. Any other tasks as and when assigned by the Management.
13. Follow the Company's environmental policy and procedures and comply with any environmental-related legal or regulatory requirements.
14. Language Requirements: Proficiency in English and Bahasa Malaysia is required. Mandarin proficiency will be an added advantage.

Qualifications

• At least 1 year in the related field.
• Minimum Diploma or Degree holder in the relevant field.