Customer Service Senior Associate

Role and Responsibilities:

Provide front-line support to our customers via live chats, phones, and email.

Answering queries and resolving client issues regarding our products, platforms, and promotion.

Address customer feedback as well as complaints professionally.

Record and update customer data and other relevant information when necessary.

Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

Qualifications and Requirements:

Bachelor's degree in business study or any related field.

Honest, meticulous in work, and a sense of responsibility.

Hands-on experience in quality assurance.

Proven record of ability to communicate (negative) feedback and coaching skills.