Customer Service Specialist

Position: Customer Service

Location: KL, Malaysia

Rotational Shifts, 5 days working

Language: Mandarin and Cantonese

Key Responsibilities:

Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.

Must be ready to take calls, chat and email as this is a blended process.

Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites.

Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers.

Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.

Maintain accurate records of customer interactions and transactions.