Customer Service Specialist

Hi,

Hope you are doing well!!

Riya Trivedi this side from Devloit Company, we are looking a candidate for below job description:-

Position- Technical Support

Location- Penang

Language- Cantonese

Rotational shifts, 5 days working

Job Role:-

The Service Advisors (SA) will provide customer service support to Client Customers

requests for information related to items including, but not limited to, post order support, delivery

information, payment information, product pre-orders, product pre-screening calls (where

applicable), and general Customer inquiries.

Work experience:

Minimum of 6 months&apos work experience in customer support in any industry.

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

Call center experience is not a must but would be a distinct advantage.

Technical Knowledge and Expertise:

• Professional and/or personal technical troubleshooting experience
• Mobile Operating System, Smartphone, Tablet, PC or laptop experience
• Deep curiosity for understanding technology, passion for learning more and sharing
• knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate
• troubleshooting methodology
• Confident navigating through multiple systems and tools to research, comprehend and deliver
• solutions to customer in real time