Customer Service Specialist

• Promptly and professionally handle all incoming phone calls, emails, and faxes.
• Manage monthly billing for principal services.
• Plan and coordinate daily delivery and collection schedules.
• Follow up and respond promptly to customer enquiries, backorders, contracts, and requests.
• Collaborate closely with internal departments such as Warehouse, Operations, Sales, Engineering, and Finance to resolve customer issues efficiently.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes accurately.
• Follow up with key customers regarding outstanding invoice payments.
• Ensure compliance with Standard Operating Procedures (SOPs).
• Provide administrative support as needed and serve as a backup for team members when required.
• Perform other ad-hoc duties as assigned by the reporting manager.

Job Requirements

• Minimum Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven experience in customer service, sales coordination, or administrative roles, preferably in a fast-paced environment.
• Proficient in SAP.
• Strong communication skills, both written and verbal, with a professional phone and email etiquette.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).