JOB PURPOSE:
Working among a shared services team supporting customers across Asia Pacific, the Customer Service Specialist is focused on meeting the demands / requirements of both internal as well as external customers.
PRINCIPAL ACCOUNTABILITIES:
- Effective day to day customer service operation to support the pre and post shipment
- Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
- Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deem necessary
JOB CONTENT:
- Order Entry
- Backorder Management – Order Change, Expedite, Bond Management
- Customer forecast reconciliation
- Support and drive the requirements generate by Customer account BCR report as it's relate to fulfillment of bonded parts in their BIM program.
- Regular communication via email and phone with sales team across Asia Pacific
- Ensure knowledge and compliance with all APFSC & Corporate standard procedures as related to their needs to complete the task.
- Escalate issues or challenges in fulfilling assigned task to respective management in the most appropriate timeline to seek guidance on resolution.
- Ensure business continuity through rotational work arrangement as and when required
QUALIFICATIONS
- Minimum requirements: Secondary studies
EXPERIENCES
- Minimum requirements: 2 years experience in a customer service capacity or equivalent
COMPETENCIES
- Must have attention to detail, accurate data entry skills and multi-task capabilities
- Proficiency in Microsoft Office Applications – especially in Excel
- Basic knowledge and understanding of transportation modes (air and ocean)
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
