Customer Service Specialist
Search Jobs
Search by job, company or skills
Search by job, company or skills
Accountability 1: Customer Service and Commercial Operations for Asia Growth Markets
Manage Salesforce.com (SFHC) cases – triage, address queries, close cases, and improve the
overall SLA for AGM customer service team.
Administer and drive order to Cash Management processes, working with distributors and
country teams, ensuring the country teams are on track with orders to forecast with clear cut
off timelines.
Process service repairs and coordinate with Warehouse team on shipments moved from there.
Collaborate with Global Shared Services team to refine and improve order management
process, service contract process including implant and device registration process in a timely
manner
Drive / initiate process improvements that will increase efficiency of the Order to Cash
processes and other related workflow.
Accountability 2: Business analytics/decision support and reporting
Use of BI/Oracle/SAP/SHFC to help develop useful reports that will increase understanding of
business health – eg. Warranty, registrations, case management activities etc.
Act as business partner to provide analysis with useful/practical recommendations to improve
process, efficiency and optimize cost savings.
Work closely with MY sales team in supporting the Malaysia customer engagement events as
required
Any other admin responsibilities as assigned from time to time
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 153669875
