We're Hiring! Customer Service Specialist @ Hytech (On-Site, Kuala Lumpur)
Hey there!
We're Hytech a fast-growing fintech company based in KL, passionate about building smart, secure, and easy-to-use financial solutions. From innovative platforms to seamless user experiences, we're all about shaping the future of digital finance.
Right now, we're looking for a Customer Service Specialist to join our awesome team! If you're detail-oriented, a great communicator, and someone who enjoys solving problems and helping others we'd love to hear from you.
What You'll Do (Your Role & Responsibilities):
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice
What We're Looking For(Qualifications & Skills):
- Minimum qualification: SPM / Diploma / Degree in Business, Finance, or a related field.
- Language skills: Proficient in English; Mandarin is an added advantage.
- At least 1 year of relevant working experience preferred;
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
- Positive, proactive attitude with strong communication and interpersonal skills.
- Willing to work on rotating shifts, including weekends when required.
Why Join Us (Perks & Benefits):
- Convenient location just 5 minutes walk from LRT Abdullah Hukum
- Attractive compensation competitive salary + performance-based bonus
- Transport allowance we support your commute
- Fun & dynamic culture young, passionate & collaborative team
- Snacks & celebrations free-flow snacks, birthday parties, and regular team events
- Career growth opportunities for advancement and regional exposure
