At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Customer Service Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions.
Responsibilities
Job Requirements
- Provides timely, accurate, complete responses to customer or sales inquiries.
- Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
- Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
- Analyzing customers needs and making recommendations for additional products or services that will enhance customers satisfaction, productivity or profitability.
- Quote and Order Management
- On-going Backlog Management
What Your Background Should Look Like
Education and Experience
- Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 5 - 7 years of progressively responsible professional level experience.
- Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision.
- Sense of urgency, analytical and able to multi-task under fast paced environment.
- Applicants must be willing to work in Bayan Lepas, Penang.
- Good communication skills in English.
- Good command of Mandarin is an added advantage.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
