Customer Service Specialist Japanese

Location- Kuala Lumpur

Position- Customer Support

working hours- permanent night shift, 5 days working 2 days off

Language- Japanese

Shift details: 8 working hours + 1 hour meal break

Working days: 5 working days and 2 off days in a week

Job description:

• Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements