Customer Service Specialist - Logistics

Fresher

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Job Description

Provide efficient and effective day-to-day operations to meet service quality and timely delivery of products to customers
Unpacking orders received from optical stores
Assist Customer Service Team Lead in assigned and agreed process.
Identify areas of improvement and work with team members for proposing, planning and execution.
Handle incoming calls or inquiries from prospective or existing customers
Process customer orders that are placed by phone, email, fax or collections
Assisting customer effectively by solving disputes
Provide customers with additional information or explain services
Check jobs inquired and update customers on their status
Work closely with the sales team in meeting customers requirements
Input data for delivery orders (eg. Replacement/Complimentary/Bonus goods)
Sort and file returned delivery orders
Complete other necessary paperwork and data entry as required
Any other duties as and when assigned