Customer Service Specialist-Mandarin

Company Description

TDCX, headquartered in Singapore, delivers cutting-edge digital customer experience (CX) solutions to leading global brands, with a focus on acquiring new customers, building loyalty, and maintaining safe online spaces. Serving industries such as fintech, gaming, technology, and e-commerce, TDCX leverages technology and human intelligence to meet client needs. Renowned for its expertise and presence in Asia, TDCX is a trusted partner for high-growth companies expanding in the region. With over 19,000 employees across 34 campuses in 16 countries, TDCX is committed to creating positive impacts through its Corporate Social Responsibility initiatives.

Role Description

This is a full-time, on-site role as a Customer Service Specialist-Mandarin, based in WP, Kuala Lumpur. The role involves delivering excellent customer support by addressing inquiries and concerns, resolving issues effectively, and ensuring a high level of customer satisfaction. The specialist will engage with Mandarin-speaking customers through various communication channels, adhere to professional phone etiquette, and provide a seamless customer service experience.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Experience
• Proficiency in customer engagement and ensuring Customer Satisfaction
• Excellent Phone Etiquette and effective communication abilities
• Fluency in Mandarin and English, both spoken and written
• Ability to work in a team-oriented environment and maintain professionalism under pressure
• Previous experience in customer service roles is a strong advantage
• A positive attitude, attention to detail, and problem-solving capabilities