Customer Service Specialist(Order to Cash)

Location: Rawang, Selangor

Department: Sales

Are you experienced in managing customer orders from order confirmation through delivery, invoicing and payment collection

We are looking for a detail-oriented Customer Service Executive to join our Sales team and manage end-to-end Order-to-Cash (O2C) operations for overseas customers.

This is not a call-centre role. You will play a key role in ensuring smooth order fulfilment, timely delivery, accurate documentation, effective payment follow-up and strong coordination between customers and internal teams.

What You Will Do

• Manage the full O2C process, including customer registration, forecast updates, order entry, order confirmation, delivery coordination, reconciliation, invoicing and payment collection.
• Liaise with overseas customers and support cross-border order execution.
• Verify pricing, quantities, delivery terms and supporting documents before order release.
• Apply Incoterms to manage delivery responsibilities, risk-transfer points and payment terms.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure timely shipment and delivery.
• Monitor shipment and delivery status; proactively resolve delays, discrepancies and customer concerns.
• Follow up on payments and accounts receivable, working with Finance on overdue-payment cases.
• Support customer credit checks, payment-history reviews and order-risk assessments.
• Balance customer demand, service level, inventory exposure and operational cost.
• Maintain accurate order, delivery, payment and customer records in SAP and related reports.
• Support customer visits, audits, commercial discussions and other sales-related activities.

What We Are Looking For

• Bachelor's Degree in Business Administration, Supply Chain, Sales, Finance or a related discipline.
• At least 5 years of experience in customer service, sales operations, order fulfilment or order management.
• Hands-on experience in O2C processes, logistics coordination, invoicing and payment follow-up.
• Experience supporting overseas customers and international order execution.
• Familiarity with Incoterms and international delivery terms.
• Proficient in SAP and Microsoft Excel.
• Fluent in Mandarin and English, both written and spoken.
• Experience in customer credit control or order-risk evaluation is an advantage.
• Strong coordination, communication and problem-solving skills, with close attention to detail.

If you enjoy working in a fast-paced, cross-functional environment and taking ownership of the customer order journey, we would love to hear from you.