Handle customer inquiries via email and online platforms, providing technical support for electronic and mechanical products and full-cycle order follow-up services.
Coordinate with internal departments such as production, logistics, and operations to ensure efficient order fulfillment and resolve unexpected issues during the delivery process.
Monitor order progress and ensure accurate, timely communication with customers throughout the order lifecycle.
Maintain strong customer relationships, handle after-sales issues and complaints professionally, and ensure customer satisfaction.
Regularly collect customer feedback and relay insights internally to support continuous improvement of service processes.
Support team objectives and collaborate effectively with cross-functional teams.
Adapt to a shift-based work schedule, including afternoon and night shifts.
Candidate Background
Open to candidates from all industries; background is not limited to engineering or mechanical fields.
Candidates without a science, engineering, or technical major must demonstrate:
A high level of teachability
Strong motivation to learn technical product knowledge
Fresh graduates are welcome; relevant customer service, order management, or sales support experience is an advantage.
Able to speak Mandarin is a must have
Work Schedule
This role requires coverage of afternoon and night shifts, supporting operations from Malaysia.
Top Selling Points
Clear future promotion opportunities with structured career development paths.
Opportunity to work with top players in the industry, gaining valuable exposure and experience.
High job stability within a well-established and growing organization.
Comprehensive training providedideal for candidates eager to build a long-term career.
