Summary Of Position
This department is the company's front line when it comes to communicating and connecting with our providers. This Customer Service Specialist play a critical role in delivering excellent service by managing customer orders, coordinating with internal teams, and ensuring a seamless end-to-end order experience. This position requires strong attention to detail, system proficiency, and a collaborative mindset.
Essential Functions And Duties
- Prepare sales orders, quotations, and other documents related to sales inquiries.
- Process customer orders in accordance with established procedures and guidelines
- Accurately input orders into the system and verifying details like product codes, quantities, and pricing, and ensuring all information is correct.
- Respond to customer inquiries via phone and email regarding order status / issues
- Collaborate with the sales team to clarify order specifications and special requests
- Coordinate with sales and warehouse teams to ensure timely and accurate order fulfilment.
- Resolve issues related to order discrepancies, delays, or cancellations
- Follow-up with the sales team on open order status
- Process returns and exchanges in accordance with company policies
- Support process improvement efforts by contributing ideas and feedback to enhance order processing efficiency and accuracy.
Qualifications
- Minimum 3 years of experience in order processing or customer service operations.
- Hands-on experience with SAP
- Strong attention to detail to ensure accuracy and compliance with order entry standards.
- Excellent organizational and time management skills to handle multiple orders and priorities effectively.
- Proven ability to collaborate across teams, including sales, logistics, and finance.
- Good communication skills and a proactive, solution-oriented approach.
- Knowledge of additional languages is good to have to accommodate diverse customer needs.
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