Customer Service Specialist

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Able to work independently or under minimum supervision

Requirements

• Degree in Business Administration or equivalent experience
• 1+ year of industry relevant experience in customer service.
• Knowledge and experience in customer complaint handling and returns.
• Excellent attention to detail.
• Excellent verbal and written skills.
• Ability to clearly document customer feedback and communicate it to other departments.