Customer Service Specialist

TP is a global leader in digital business services, blending international scale with local expertise to drive meaningful impact. Committed to supporting communities, clients, and sustainability efforts, TP partners with some of the world's best brands. Through advanced digital capabilities, TP delivers innovative solutions that promote operational efficiency and long-term growth.

This is a full-time on-site role for a Customer Service Specialist, based in Penang, Malaysia. In this role, you will be responsible for providing exceptional customer support, ensuring client satisfaction, and addressing customer inquiries via various channels. Responsibilities include maintaining professional communication, resolving issues efficiently, and enhancing overall customer experiences. Maintaining accurate records and collaborating with team members to improve service delivery are also core aspects of the position.

• Proficient in Customer Support, Customer Service, and providing high-quality Customer Satisfaction
• Strong skills in delivering outstanding Customer Experience
• Knowledge and practice of professional Phone Etiquette
• Excellent interpersonal and verbal communication skills
• Problem-solving capabilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in customer service or call center roles is a plus
• Proficiency in multiple languages is an advantage