About the Role
This position requires proficiency in English to provide quality service to customers in Asia.
Responsibilities
- Provide professional support to customers in Mandarin and English via phone, email and online chat.
- Guide customers to complete the online order and payment process.
- Handle customer issues efficiently and escalate urgent matters when necessary.
- Accurately record customer information and strictly adhere to data security regulations.
- Work with the team to continuously optimize service quality.
- Achieve the performance goals (KPIs) set by the company.
Qualification
- sCollege or Bachelor's degree (any major, communication, English or related fields are preferred)
- .Fresh graduates are welcome to apply
- .More than 6 months of customer service experience (any industry) is a plus
.
Required Skil
- lsFluent in English level (clear pronunciation and fluent expression
- ).Customer-centric, patient and empatheti
- c.Excellent problem-solving and active listening skill
- s.Able to adapt to a fast-paced work environmen
- t.Typing speed: 40 words/minute with over 90% accurac
- y.Proficient in Microsoft Offic
e.
Preferred Ski
- llsMore than 6 months of customer service experience (any industry) is a pl
us.
Pay range and compensation pac
- kageSalary Range: RM3500-RM
4500
