Customer Service

SRKay Consulting Group Sdn Bhd

1-5 Years

MYR 3,000 - 4,500 per month

Kuala Lumpur

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Job Description

Handle customer enquiries through inbound calls and provide accurate information, assistance and solutions.
Assist customers with product or service-related issues, requests and complaints in a professional manner.
Identify customer needs, troubleshoot issues and ensure timely resolution.
Maintain a high level of customer satisfaction by delivering excellent customer service.
Follow company policies, standard operating procedures (SOPs) and service quality guidelines.
Document customer interactions, update records and maintain accurate information in the CRM system.
Escalate complex cases to the relevant departments when necessary.
Meet individual performance targets, including customer satisfaction (CSAT), quality and productivity KPIs.
Work on a rotational shift schedule to support business and operational requirements.

Education

Diploma, Bachelors/ Degree

More Info

Job Type:

Permanent Job

Industry:

Technical Support, BPO, Customer Service, Knowledge Management, Outsourcing, Call Center

Role:

Customer Service Executive (Voice), Data Processing Executive, Technical Support Representative (Non- voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Key Skills

About Company

SRKAY Consulting Group Sdn Bhd (d.b.a SCIKEY) - SCIKEY Talent Commerce (tCommerce) investment is an online marketplace supported by high degree of automation and engagement ecosystem for everything Talent. This venture redefines the way companies hire, contract and engage talent globally from completely physical to significantly digital giving them better choices, convenience and cost advantage that is not possible through traditional models.

Last Updated: 06-11-2026 03:40:40 AM

1-10 yrs

MYR 3,500 - 3,800 per month

Cyberjaya, Kuala Lumpur, Selangor

Skills:

email etiquette , crm software, Data Entry, Problem Solving, Time Management, Active Listening, Multitasking, Call Handling, customer feedback, Conflict Resolution