Customer Service Team Lead Banking

Job Title: Customer Service Team Lead

Location: Malaysia Employment Type: Full-Time - 6 Months renewable and extendable

Experience: 2-3 years in digital banking or conventional banking

Job Overview:

We are looking for a Customer Service Team Lead with expertise in the digital banking sector to manage a team of customer service agents. The ideal candidate will have experience leading a customer support team and ensuring high-quality service delivery. Candidates with experience from AEON Bank, Boost, or GX Bank are highly preferred.

Key Responsibilities:

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Lead and mentor a team of customer service agents.

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Oversee daily operations and ensure service targets are met.

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Monitor team performance and implement process improvements.

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Handle escalated customer issues and provide resolution.

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Train new hires and conduct regular performance evaluations.

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Ensure compliance with digital banking policies and procedures.

Requirements:

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2-3 years of experience in customer service, preferably in digital banking.

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Prior experience in AEON Bank, Boost, or GX Bank is a strong advantage.

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Strong leadership and team management skills.

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Excellent communication and problem-solving abilities.

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Experience in conventional banking will also be considered.