Description
We are looking for a Customer Service Team Lead to oversee our customer service operations in Southeast Asia. The ideal candidate will have a proven track record in managing teams, ensuring high levels of customer satisfaction, and driving performance improvements.
Responsibilities
- Lead and manage the customer service team to ensure efficient operations.
- Provide training and guidance to team members to enhance their skills and performance.
- Monitor team performance metrics and implement strategies for improvement.
- Resolve escalated customer issues and ensure customer satisfaction.
- Collaborate with other departments to improve service delivery and customer experience.
Skills and Qualifications
- 2-3 years of experience in customer service or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in customer service software and tools.
- Ability to analyze data and generate reports for performance tracking.
