Customer Specialist Crypto Mandarin

Key Responsibilities:

Response and follow up to customer inquiries through live chat and email.

Provide product information to customers.

Gather customer feedback and provide suggestions on improving customer service process and experience to superior.

Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.

Requirements: Must haves:

SPM level or above. English &Malay (verbal, written & read).

Minimum 1 years working experiences in any customer service role.

High stress tolerance and problem-solving skills.

Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work