Customer Specialist Korean

Language- Korean

Shift- Night

Location- Kuala Lumpur

Customer Experience Specialist (Korean Speaker)

What You'll Do:

• Handles and responds to customer enquiries and complaints online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

What You'll Need:

• Candidate must possess at least O Levels or higher/ Preferably Degree qualification and above
• Proficient in English and Korean (both verbal and written)
• Previous experience in customer service is an added advantage
• Possess a problem-solving mindset to proactively find solutions for customer needs
• Strong written and verbal communication skills to communicate clearly and effectively with our customers
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly

interested candidates can share cv via email [Confidential Information]