Customer Success Account Manager - Semi CFT - new role based in Kulim High Tech Park, Kedah

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years!

At Watlow Malaysia, we offer a great work environment, cutting-edge technology, and great opportunities for professional development across our plant located in Kulim High Tech Park, Kedah.

Position Summary

Assigned to a group of accounts, this advanced role is responsible for overseeing the daily support, management and growth of the account and their interaction within the business. Input to the account strategy, the development of complex quote proposals and technical advice, communication and management of all manners of commercial and technical issues are routine for the assigned accounts. This role is often the subject matter expert at the plant level and has ownership for the assigned accounts and its relationships.

Key Responsibilities

• Serve as region Customer Subject Matter Expert to reach solutions;
• Understands and responds to business processes/needs;
• Solves complex customer and internal problems;
• Manage internal and external two way communications to promote best interest of both parties;
• Understands financial aspects of business;
• Contributes to operational process improvement;
• Effective bridge for internal and external communication and responses;
• Monitor, evaluates and responds to customer complaints, applications problems and returns;
• Managing Customer visits and protocols;
• Facilitate effective in region demand and capacity discussions with customers;
• Assist Customer Focus Team (CFT) and Global Focus Team (GFT) with product/process qualification;
• Learn and coach in region teams on customer procedures.
  
  

Experience & Skills Needed

• Bachelor's degree in Engineering and or 5-8 years of experience;
• At least 3 - 6 years project management experience;
• Technical Aptitude;
• Critical Thinking;
• Customer Focused;
• Prefer from Semiconductor / Electronics Industry;
  
  

Additional Information Regarding Position

• Some travel to US, South Korea, Japan may be required to meet business needs;
• Required to work in fast-paced environment;
• Ability to multi-task, organize, and prioritize work.
• Good in English is required for this position, any additional Asian languages are a plus especially Mandarin, Korea:
• Must be willing to base in Kulim High Tech Park, Kedah.
  
  

Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.