Customer Success Associate

Deliver Exceptional Client Experiences in Global Technology Services

As a Customer Success Associate, you will support clients by coordinating project requests, managing production workflows, and ensuring high-quality outputs. Your role bridges clients and internal teams, helping deliver accurate project execution, timely communication, and reliable support for digital presentation and reporting solutions.

Join a fast-moving IT environment where your attention to detail and client-focused mindset help organizations deliver polished digital presentations and seamless service experiences while building an international career with Emapta.

Job Overview

Employment type: Full time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Kuala Lumpur, Malaysia

Exciting Perks Await!

• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Bachelor's degree
• 2-3 years of relevant experience and/or training
• Strong attention to detail
• High adaptability in dynamic environments
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office tools
• Familiarity with Salesforce, Confluence, JIRA, and Slack is a plus
• Ability to manage workloads effectively and meet deadlines
• Collaborative and team-oriented mindset
• Strong problem-solving skills
• Ability to transition between multiple projects and platforms
• Fluent in English
• Fluency in Cantonese, Mandarin, Japanese, or other Asian languages is a plus

Your Daily Tasks

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed online notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate common support issues
• Report performance metrics and team activities to management
• Respond to client inquiries via email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions regarding products and services
• Assist clients experiencing access issues related to presentations
• Train clients on the use of new or updated products
• Provide updates to the team and manager on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing, inaccurate, or unclear information in client billing reports
• Participate in additional projects, services, or special initiatives as needed
• Suggest and apply process improvements to enhance operational efficiency
• Stay informed about current services and product offerings

About the Client

Our client develops technology solutions that help organizations manage complex corporate communications and digital presentation processes. Their platforms are widely used by global enterprises to streamline investor communications, financial reporting, and corporate messaging. By combining innovative technology with specialized client support, the company enables organizations to deliver accurate, professional presentations that meet the highest standards of quality and compliance.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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