Customer Success Engineer

Are you a rare hybrid We are looking for someone who has the code-first problem-solving skills of a Network Security Engineer and the analytical brain of an Operations Lead.

Traditional generalist Customer Success roles are a thing of the past. We are hiring a Technical Journey Owner to bridge the gap between high-level business strategy and hands-on technical execution for top-tier enterprise clients.

What you will actually do:

• Hands-on Engineering: Actively configure SASE ecosystems (SD-WAN, ZTNA, SWG, FWaaS) and lead targeted technical deployment sprints.
• Scale & Optimize (S&O): Build the Value Delivery Machine. You will use SQL and Tableau/Looker to design health-score models, monitor NRR, and automate workflows in Gainsight/Salesforce.
• Strategic Advisory: Lead the technical narrative in QBRs, translate complex product capabilities to C-suite executives, and partner with Engineering/TAC to resolve escalations.
• Deep Troubleshooting: Get into the weeds with TCP/IP, BGP, IPSec VPNs, Wireshark, and tcpdump to optimize security policies and routing.

What you need to bring to the table:

• Location/Language: Must be based in Malaysia and fluent in Mandarin.
• Experience: 5+ years of hands-on experience deploying and managing large enterprise networks (TAM, CSE, or Pre/Post-Sales Engineer roles).
• Technical Mastery: Advanced SASE ecosystem expertise. (PCNSE, SSE, CCNP, CCSP, or CISSP certifications are highly preferred).
• Data Chops: Strong experience with SQL and data visualization tools to track product adoption and flag churn signals.

If you are ready to drop the administrative layers and focus on real technical optimization, we want to talk to you.