Customer Success Executive

Job Description

Join Absolute Kinetics Consultancy (AKC) and be part of our growing team. We are looking for a proactive and customer-focused Customer Success Executive to manage client relationships, support business growth, and ensure a positive customer experience.

Key Responsibilities

• Manage and maintain relationships with corporate and individual clients
• Handle customer enquiries, follow-ups and escalations
• Understand customer requirements and recommend suitable courses and services
• Identify upselling and cross-selling opportunities
• Generate leads and referrals from existing and potential clients
• Prepare quotations, proposals and other customer-related documents
• Follow up on leads, enquiries and business opportunities
• Coordinate with internal teams to support customer requirements
• Maintain accurate customer information and sales records in CRM
• Track account activities, follow-ups and client retention
• Provide timely updates and support to customers
• Assist with other customer success and business-related duties as required

Requirements

• Good communication and interpersonal skills
• Customer-focused with a positive and professional attitude
• Proactive, organized and attentive to details
• Good follow-up and relationship-building skills
• Comfortable using CRM systems and digital tools
• Able to work independently and as part of a team
• Sales, account management or customer success experience would be an advantage
• Training will be provided

What We Offer

• Training and guidance
• Career growth opportunities
• Exposure to customer success, account management and business development

Employment Type: Full-Time
Location: Singapore

Apply now and join AKC!