Customer Success Executive

Company Description

Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

• FOMO Payment One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBiz Facilitate businesses everyday requirements for transactional banking needs
• FOMO Treasury One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomogroup.com for more information.

About the Role!

The Client Success Executive is responsible for managing post-sales client relationships and ensuring a seamless end-to-end client experience. This role plays a key part in supporting clients after onboarding to ongoing engagement, addressing their needs with professionalism, and ensuring timely delivery of the Company's products and solutions.

In addition, the role will work closely with cross-border teams, particularly in Singapore, on client handover processes, risk assessments, account setup support, and identifying opportunities to deepen client engagement. The position requires consistent coordination with internal stakeholders across Sales, Accounts, and Operations to strengthen client satisfaction and drive transaction growth.

This is a regional-facing role requiring strong relationship-building skills, commercial awareness, and the ability to communicate effectively with diverse client profiles across both Malaysia and Singapore.

Responsibilities

• Manage clients post-sales activities and cultivate strong relationships with clients by providing an elite client experience
• Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
• Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
• Manage clients inquiries and resolve queries or issues promptly after their onboarding
• Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
• Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
• Ensure the timely and successful delivery of our products and solutions according to the clients needs and objectives
• Work closely with the sales and accounts teams to ensure the effective handover processes of the client

Qualifications

• Diploma/ Degree in Business/ Economics/ Sales & Marketing or equivalent
• Minimum 2-3 years experience in either in client/ account servicing & customer service
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin. Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards financial services industry preferred

Note:You must be willing to commute to Singapore when required by the hiring team for training/ team meeting purpose. (Transportation reimbursement will be given when needed to commute)