Customer Success Executive (L1)

Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software currently being used by more than 20k SMEs in the country.

We're looking for the right candidate to help take our customers satisfaction to the next level, we want you to be part of the success story in building the best accounting software in Southeast Asia!

Responsibilities

• Provide exceptional support to our customers through live chat and email, occasionally with outbound calls.
• Obtain strong product knowledge in order to resolve customer's queries effectively.
• Go the extra miles to understand customer's pain points and try to resolve in a timely manner.
• Maintain good relationships with our customers and ensure their business success by using our products.
• Manage and escalate bug reports and feature requests to the product team.
• Work closely with the product and engineering team in resolving customer's technical issues.

Requirements

• Basic accounting knowledge highly desired (Diploma / degree or professional certificates in accounting / business / banking or equivalent).
• Minimum 1 year of working experience in accounting or customer servicing role. (Fresh graduates with great potential are welcomed)
• Attentive and empathetic to customer's challenges and pain points.
• Strong written and verbal communication skills in English language with another added language, either Malay or Chinese language.
• Tech savvy & high attention to detail.
• Possess excellent self-motivation and self-discipline.
• Strong logical thinking and analytical skills.

The perfect candidate:

• Having a think big, start small mindset (You're ambitious yet patient).
• Having a growth mindset (You thrive on challenge and hungry for improvements).
• Attention to detail (You can spot pixel difference with naked eyes).
• Confident yet humble (Confident when you know stuffs).
• True team player (If you want to go far, go together).

Company Info

Bukku Accounting is a 100% homegrown cloud accounting platform started by a serial technopreneur. It aims at over 1.5 million micro and small businesses in Malaysia that are mostly still relying on outdated technologies and software, and sometimes worse, pen & paper. We are building a platform of software & services to help small business owners and accountants to digitalise their business and operation. By leveraging on latest technologies such as artificial intelligence and machine learning, we are doing the best we can to automate the manual processes for our clients.

Bukku was launched in early 2020 and is already one of the fastest growing cloud accounting solutions in the country, accumulating more than 20,000 subscribers. We are funded by private investors since December 2020 and is set to grow and penetrate the Malaysian market before going regional.

We <3 SMEs and we are looking for cool people like you to join us in making history.

Product Demo Video: https://youtu.be/NgBNW09YwGE

Marketing Video: https://www.tiktok.com/@raisinent/video/7282708474369199361

Location:

KL Eco City, Kuala Lumpur.

Benefits:

• Snack bar & breakfast bar.
• Medical card & annual medical check-up.
• Lifestyle allowance.
• Profit sharing (Bonus).
• Annual company trip.
• Equity options (ESOP).
• Flexible working hours and environment.
• Young team with open-minded leaders.