About Us
Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves improving accessibility and accuracy, accelerating results and lowering costs.
With offices located around the world including; London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies delivering global solutions with local service and support. Award winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.
About The Role
The remit of the Geoscientist is to provide technical support during the pre and post sales process for the RokDoc and Curate suite of software and to establish a trusted advisor relationship with users in order to better provide proactive support and engagement.
Client interactions should be leveraged to better understand cross-sell and up-sell opportunities and to pass on these insights to the Business Development Manager.
The Geoscientist will deliver on-site support & technical sales demos as required. Furthermore, the Geoscientist will deliver software training as required to meet Client demand and requirements.
Requirements
- Work as part of a team to answer client queries to a high technical standard.
- Build trusted advisor status with clients and share usage information with the Product team, Sales team, and other internal stakeholders.
- Adhere to the bug reporting process to ensure workflows are completed appropriately.
- Working on the generation and dissemination of all material related to the software products in the portfolio.
- Responsible for delivering high-quality presentations and software demos for all products in the Ikon portfolio, gathering client feedback to serve as input to software development prioritization.
- Provide expert advice/support throughout the Asia Pacific region.
- Provide regional support to the Sales team in evangelizing the portfolio's software products to both internal services and external clients/prospects.
- Working with account managers to progress sales when needed.
- Responsible for nurturing and growing designated accounts.
- Reports to the Customer Success Manager, Asia Pacific.
- Leading software training.
- This role would be expected to travel for business approximately 20% of the time.
- Ensure that policies and associated requirements are complied with within their area of responsibility.
- Perform any other duties consistent with the role.
Key Accountability
- Assisting the Software Testing Team during critical phases of the software release cycle.
- Create and deliver technical presentations to clients.
- Providing on-site support to clients.
- Working with account managers to progress sales when needed
- Responsible for nurturing and growing designated accounts
- Answering client phone calls on the dedicated Support phone line when required.
- Mentoring of junior staff.
Experience
- Knowledge of, or direct experience of drilling (mud logging/LWD/MWD), well planning, reservoir geomechanics, seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion
- Experience in Geology & Geophysics service delivery and/or software support
- Ability to demonstrate extensive use of RokDoc software
- Use of Python coding language would be desirable
- Experience with cloud computing considered desirable
- Proficient in the use of G&G software would be advantageous
- Minimum 3-5 years of experience in a similar role
Qualifications
- Degree: B.S. in one of the following disciplines: Geology, Earth Sciences, Geophysics or Physics.
- M.S. or PhD in the same specialisms desirable.
Technical Competencies
- Attentiveness to detail & responsive to client needs.
- Able to generate new technical material suitable for client distribution.
- Excellent presentation skills (for training & client demos).
- Work with minimal supervision.
- Able to identify retention and growth opportunities.
Behaviour Competencies
- Excellent communication skills, both verbal and written (email).
- Proactive and problem-solving mindset with a bias to action.
- Works with minimum supervision and demonstrated proactiveness.
- Ability to work in a small local team yet being part of a large global team.
- Establish a trusting relationship with user and nurture accounts.
