Job Description

Ready to lead customer success initiatives and make every workplace agreat place to work for all

Great Place To Work® ASEAN & ANZ is seeking a Customer Success Manager based in Singapore to support our clients in Singapore and Indonesia. If you're a natural leader who excels at guiding teams, influencing stakeholders, and delivering great client outcomes, this role is for you.

What You'll Do:

Drive Customer Excellence: Own a portfolio of high-value accounts across multiple countries, ensuring exceptional customer experiences and measurable success outcomes
Maximize Customer Value: Lead product adoption initiatives, monitor customer health metrics, and identify expansion opportunities that drive mutual growth
Build Strategic Relationships: Serve as a trusted advisor to key decision-makers, understanding their business goals and aligning our solutions to deliver maximum impact
Lead Retention & Growth: Develop and execute account plans, support contract renewals, and collaborate with sales teams on upselling opportunities
Champion Customer Voice: Advocate for customer needs internally, resolve complex issues, and drive continuous improvement across our organization

What You Bring:

Experience That Matters: 3-5 years in Customer Success with a proven track record of achieving KPIs and driving customer retention
Results-Driven Leadership: Demonstrated ability to lead initiatives, influence stakeholders, and deliver measurable outcomes that impact business growth
Strategic Thinking: Strong analytical skills with experience in customer health monitoring, account planning, and expansion strategy development
Relationship Building: Exceptional communication and stakeholder management skills with a customer-centric mindset
Project Management Excellence: Proven ability to manage multiple complex projects simultaneously while maintaining high standards of delivery

Why Join Our Team:

Purpose-Driven Mission: Help organizations worldwide create better workplace cultures and employee experiences
Growth Opportunities: Be part of a rapidly expanding global organization with opportunities for career advancement
Hybrid Flexibility: Enjoy the benefits of hybrid working in our Singapore office
Competitive Package: Attractive salary, benefits, and performance-based incentives
Collaborative Culture: Work with a passionate team guided by our values

Technical Requirements:

Bachelor's degree or equivalent experience
Proficiency in CRM platforms and data analysis tools
Experience with customer success metrics and KPI management
Strong written and verbal communication skills in English and Bahasa

Success Metrics You'll Own:

Customer satisfaction scores (target: 8.5/10+)
Customer retention and expansion rates
Product adoption and utilization metrics
Revenue growth within existing accounts

Ready to shape the future of workplace culture

Join us in creating workplaces where everyone thrives! We're looking forsomeone who embodies our values and is excited to make a meaningful impact onorganizations across ASEAN and ANZ.

Apply now and become part of something bigger than yourself.