Customer Success Manager

About TabSquare

Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index

.At TabSquare, we believe dining is more than food – it's about connection, celebration, and community. Our mission is to reimagine the way people dine and restaurants grow

.We empower thousands of restaurants and small-medium businesses across 10+ APAC markets with AI-powered ordering and engagement tools that democratize digital growth and create memorable dining moments for millions of customers

.
Learn more at www.tabsquare.

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Job Overv

iew
As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adopt

ion.If you're passionate about customer success and want to make a real impact in the F&B tech space, we'd love to hear from you! Apply today and be part of our exciting journey at TabSqu

are.
This position will report to the VP of Customer Success based in Singa

pore.
Key Responsibil

• ities:
  Serve as the main point of contact for assigned customers, ensuring their success with TabSquare's sol
• utions.Develop and maintain strong relationships with key stakeholders, understanding their business objectives and chal
• lenges.Drive product adoption and engagement by providing, best practices, and proactive recommend
• ations.Monitor usage metrics, and identify opportunities for growth or impro
• vement.Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent so
• lutionsConduct regular business reviews to assess customer health and develop strategies for renewal and exp
• ansion.Advocate for customers internally, gathering feedback to inform product development and enhanc
• ements.Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime
• value.Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B

space.
Requi

• rements:
  Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field
• is a plus3+ years of experience in customer success, account management, project management or service rela
• ted role.Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels i
• s a must.Proactive problem solver with a customer-first
• mindset.Ability to analyze data and provide actionable insights to c
• ustomers.Excellent project management skills, with a track record of managing multiple accounts succ
• essfully.Good technical knowledge such as APIs, Point-of-sale and middleware interfacing i
• s a plus.Ability to travel as needed to meet customers and support busine
• ss needs.Customer-first attitude in responding to queries and representing the customer to the internal stak

eholders.
Why Join

• TabSquare
  Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaura
• nts operateCreate Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly an
• d tangibly.Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to
• leadership.Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuou
• s learning.Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback dri