Customer Success Specialist - Banking

Fresher

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Job Description

Job Responsibility

Educate customers on self-service options and automated banking/web systems.
Conduct call-backs for transaction confirmations and request supporting documents where necessary.
Identify and clarify customer needs, evaluate problems, and provide effective solutions.
Perform specified Know Your Customer (KYC) tasks in compliance with internal policies when required.
Support customer success by ensuring high satisfaction levels and seamless service experiences.

Job Requirements

Fluent in English and Mandarin, with excellent verbal and written communication skills.
SPM or higher qualification.
Ability to work on a 24/7 rotational shift basis.
Proven ability to build strong customer rapport and deliver exceptional customer service.
Experience in banking or financial institution customer service will be an added advantage.
Willingness to learn, adapt, and improve in a dynamic environment.
Fresh graduates are encouraged to apply

Job Benefits