Customer Success Specialist - BM/English (Reservation)

About the Role

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys. Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client's call quality reports, call audits, and customer satisfaction survey scores. Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey. Capturing all required data elements in client's internal Online Store and other systems of record as required by training and operational procedures. Maintaining a general awareness of our client's strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes.

Responsibilities

• Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys.
• Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client's call quality reports, call audits, and customer satisfaction survey scores.
• Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey.
• Capturing all required data elements in client's internal Online Store and other systems of record as required by training and operational procedures.
• Maintaining a general awareness of our client's strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes.

Qualifications

• Minimum of Diploma in any field.

Required Skills

• Demonstrated ability to write in Bahasa Melayu languages as well as English.
• Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
• Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.
• Excellent understanding and knowledge on high technology products and computers and operating systems.

Preferred Skills

• Job Types: Full-time, Permanent, Fresh graduate.

Pay range and compensation package

• Pay: RM3,000.00 - RM3,600.00 per month.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule

• Rotational shift

Supplemental Pay

• Attendance bonus
• Overtime pay
• Performance bonus

Ability to commute/relocate

• GTower office

Language

• English and Bahasa Melayu (Required)