Customer Success Specialist - English

Customer Success Specialist – English

Location: One Precinct, Bayan Lepas, Penang

Intake: November 2026

Work Arrangement: On-site

Job Responsibilities

• Provide customer support through email, live chat, and outbound calls for a social media project.
• Respond to customer inquiries, feedback, and concerns in a professional and timely manner.
• Understand customer needs and provide accurate information and effective solutions.
• Handle customer issues efficiently while maintaining a positive customer experience.
• Escalate complex cases to the relevant team when necessary.
• Maintain accurate records of customer interactions and follow established project guidelines and procedures.
• Meet the required service quality, productivity, and customer satisfaction standards.

Requirements

• Minimum SPM qualification or above.
• Open to local citizen, spouse visa or resident pass visa holder only
• Good command of English, both written and spoken.
• Strong communication and interpersonal skills, with a customer-oriented mindset.
• Good problem-solving skills and the ability to handle customer concerns professionally.
• Comfortable using computers, online platforms, and customer support systems.
• Able to work independently and as part of a team in a fast-paced environment.
• Previous customer service experience is an advantage, but fresh graduates are welcome to apply.
• Willing to work on-site at One Precinct, Bayan Lepas, Penang.
• Willing to work rotational shifts, including weekends and public holidays when required by the project.