Customer Success Specialist International Markets

Customer Success & Support International Markets

Provide frontline customer support for international Range customers, with ability to also support the Japan team.

Communicate directly with customers in Japanese and English via email, phone, and support platforms.

Support customer onboarding, implementation, and adoption to drive successful outcomes across markets.

Troubleshoot hardware and software issues related to Range products and guide customers through best practices.

Escalate and track complex technical issues in partnership with Product and Engineering teams.

Maintain accurate records of customer interactions, issues, and feedback in CRM and support systems.

Technical & Product Support

Develop and maintain a strong working knowledge of Range product, including system setup, configuration, and data outputs.

Support customers with diagnostics, calibration questions, and product usage challenges.

Assist with product launches, updates, and feature releases across international markets.

Translate technical information into clear, actionable guidance for customers and internal teams.

Understand and adapt to market-specific customer needs, cultural nuances, and product use cases across international regions.

Customer Enablement & Education

Support virtual trainings, webinars, and customer education initiatives across international markets.

Assist in the creation and localization of customer-facing materials, documentation, and support resources.

Reinforce product best practices to improve adoption, satisfaction, and retention.

Skills & Qualifications

Required

Bachelor's degree or equivalent experience

Min 4 years of experience in Customer Success, Customer Support, Technical Support, Account Management, or a related role

Japanese language proficiency at JLPT N2 or higher (written and verbal)

Fluency in English

Strong customer-facing communication and problem-solving skills

Comfortable supporting technical products (hardware and software)

Highly organized, detail-oriented, and able to manage competing priorities

Ability to work independently within a globally distributed team

Experience with CRM or support platforms (e.g., Salesforce, Zendesk)

Preferred

Experience supporting customers across multiple regions or international markets

Exposure to B2B environments or hardware-enabled products

Interest in sports technology, golf, baseball, or performance analytics