Customer Success Specialist- Japanese Speaker

We are seeking a highly skilled Customer Success Specialist- Japanese Speaker with hands-on experience in business analysis and application Support . The ideal candidate will have a strong background in application support and a solid understanding of business processes within a fast-paced, technology-driven environment. . If you are keen to apply for the role, please share your updated resume to [Confidential Information]

Duties & Responsibilities

Customer Communication & Support for Japan (40%)

Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner.

Troubleshoot product issues and guide customers through setup, usage, and best practices.

Escalate technical issues to the appropriate internal teams and follow up to ensure resolution.

Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems.

Customer Education & Engagement for Japan (40%)

Support product education initiatives such as virtual training sessions, webinars, and documentation.

Support product launches and marketing campaigns with creation of customer-facing materials across different formats.

Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones.

Cross-Functional Collaboration for Japan and Other Responsibilities (20%)

Work closely with Sales, Product, and Marketing teams to ensure customer needs are met.

Provide feedback from customer interactions to inform product improvements and service enhancements.

Support creation of Golf marketing assets for non-Japan markets

Participate in monthly Japan office meetings and contribute to team reviews and planning

Skills & Qualifications

Bachelor's degree

2-4 years of experience in Customer Support, Marketing or Business

Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent)

Fluency in English

Highly organized with a strong attention to detail

Action oriented with the ability to handle multiple projects and meet deadlines

Excellent organizational and time management skills

Proficient with Microsoft Office Suite and related software

Self-starter with a strong desire to learn

Excellent presentation, verbal and written communication skills

Passion for sports