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This is a full-time on-site role for a Customer Success Specialist (Japanese) in Georgetown or Bayan Lepas. The role involves handling customer inquiries, providing product/services information, resolving customer complaints, and ensuring customer satisfaction. The Customer Success Specialist will also collaborate with internal teams to improve the overall customer experience.
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client's website shopping channel.
Qualifications
Open to fresh graduates
Call center experience is an added advantage
Flexibility to work rotational shifts
Key documents, including a passport, diploma and acedemic transcript, must be ready for submission
Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
Job ID: 104445579
