Customer Success Specialist

Client Success Specialist – Build Partnerships & Drive Digital Growth!

We're LOCUS-T, a Malaysia Book of Records holder and one of Malaysia's most established digital marketing agencies, with over 25 years of proven digital marketing experience. As a Google Premier Partner, Meta Business Partner, and TikTok Strategic Platinum Partner, we work on real, performance-driven campaigns across Google, Meta, TikTok, and XHS for businesses that demand measurable growth.

As we continue to scale, we're looking for a Client Success Specialist who enjoys building trusted client partnerships and coordinating high-impact digital campaigns. In this role, you will work closely with internal specialists and clients across multiple platforms, ensuring campaigns are delivered with clarity, accountability, and results.

What We Offer You:

1. Attractive Perks – Mobile & internet and parking allowances, plus incentives and performance bonuses.
2. Engagement & Fun – Join a vibrant culture with year-round engagement activities and celebrations.
3. Learning & Growth – Access diverse learning opportunities, career development, and Long Service Awards.
4. Flex Your Day – Start anytime between 7.30am –10am with flexible hours.
5. Hybrid Workstyle – Blend office and home working with hybrid options after confirmation.
6. Work-from-Anywhere – Up to 2 weeks a year for special occasions or unexpected needs. (with approval)
7. Generous Leave – Annual, medical, hospitalization, maternity, paternity, Birthday & Wedding Leave.
8. Comprehensive Coverage – Outpatient care from probation and inpatient insurance upon confirmation.

Your Core Responsibilities:

1. Client Relationship Management – Build and maintain strong relationships through calls, emails, and meetings, becoming the trusted advisor clients rely on for their digital growth.
2. Project Coordination – Oversee website, landing page, and banner design projects to ensure smooth execution, quality delivery, and client satisfaction.
3. Campaign Support – Support and coordinate client campaigns across SEO, Google, Meta, TikTok, and XHS, ensuring platform strategies align with client objectives and performance goals.
4. Performance Reporting – Maintain consistent communication, share campaign updates, and present performance insights that drive continuous improvement and client satisfaction.
5. Cross-Functional Collaboration – Partner with internal teams to understand client goals, manage budgets, propose effective solutions, and ensure all deliverables meet expectations and timelines.

What You Bring:

1. Education & Experience – Bachelor's degree in Business, Marketing, or Administration, or Diploma with 3+ years of client servicing experience showcasing your dedication to excellence.
2. Industry Knowledge – Background in digital marketing or a related field, with a solid understanding of how online campaigns drive real business growth.
3. Detail & Delivery Focus – Proven ability to manage multiple projects with precision, meet tight deadlines, and ensure every client experience exceeds expectations.
4. Communication Skills – Strong command of English, Bahasa Malaysia, and Mandarin to effectively engage and manage clients across diverse markets.
5. Problem-Solving & Relationship Building – A natural negotiator who resolves challenges proactively and turns them into opportunities to strengthen client partnerships.
6. Project Management Advantage – Project Management certification is an added advantage.

Ready to Become Our Next Client Success Champion

Your journey to becoming the go-to Client Success Specialist starts here. Join us in building meaningful client relationships and delivering impactful digital success!