Customer Success Specialist Mandarin (Gaming Industry)

Fresher

This job is no longer accepting applications

Job Description

Job Responsibility

Handle customer inquiries promptly and professionally via email and chat
Provide clear and accurate information about products, services, and company policies
Assist customers by identifying, troubleshooting, and resolving issues effectively
Ensure all customer interactions are documented and updated in the system correctly
Maintain a friendly, helpful, and customer-first attitude in every interaction
Adhere to shift schedules and consistently meet performance targets

Job Requirements

At least SPM; Fresh graduates are welcome to apply
Strong proficiency in Mandarin (both reading & writing) and able to communicate in basic English
Good typing speed with excellent written communication and comprehension skills
Able to multitask effectively and manage time well
Willing to work on rotational shifts, including weekends and public holidays
Prior experience in customer service will be an added advantage

Job Benefits