Location
Petaling Jaya, Selangor – Malaysia
Employment Type
Full-time | Customer Service / Support | 24/7 Rotational Shifts
Overview
The
Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving issues, and providing accurate information via inbound calls and email channels. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
Key Responsibilities
- Handle customer inquiries through inbound calls and email support
- Identify customer needs and provide effective solutions
- Educate customers on self-service tools and digital banking channels
- Perform call-backs for transaction confirmations
- Request and verify supporting documentation
- Carry out KYC (Know Your Customer) procedures when required
- Build and maintain strong customer relationships
Requirements
- Fluency in English and Mandarin (spoken and written)
- Minimum education: SPM or equivalent and above
- Willingness to work in 24/7 rotational shifts
- Strong communication and interpersonal skills
- Eagerness to learn and improve
- Experience in banking or financial services is a plus (not mandatory)
- Fresh graduates are encouraged to apply
Key Skills
- Customer service & problem-solving
- Effective communication
- Stress management
- Attention to detail (especially for KYC/compliance tasks)
