About the Role
This position requires proficiency in native Taiwanese and English to provide high-quality service to customers in Asia.
Responsibilities
- Provide professional customer support in Mandarin and English via phone, email, and online chat.
- Guide customers through the online order and payment process.
- Handle customer inquiries efficiently and escalate urgent issues when necessary.
- Accurately record customer information and strictly follow data security regulations.
- Collaborate with the team to continuously improve service quality.
- Achieve company-set performance goals (KPIs).
Qualifications
- College or Bachelor's degree (any major, communication, English or related fields are preferred).
- Fresh graduates are welcome to apply.
- More than 6 months of customer service experience (any industry) is a plus.
Pay Range
- Salary: RM8,000 - RM9,000
Employee Benefits
- Malaysia work visa support.
- Relocation airfare allowance provided.
- One week of free accommodation upon arrival.
- Multicultural work environment.
- Career development opportunities.
