Overview
We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.
What We Offer:
- Competitive salary based on experience.
- Training provided with opportunities for career growth.
- Friendly and multicultural working environment.
- Located near public transportation with easy access to Kelana Jaya LRT.
Qualifications
- Proficient in Mandarin (written and reading) and able to communicate in basic English.
- Strong typing, written communication, and comprehension skills.
- Ability to multitask and manage time effectively.
- Willing to work on rotational shifts, including weekends and public holidays.
- Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor).
- Previous experience in customer service is an advantage but not mandatory.
Key Responsibilities:
- Handle customer inquiries professionally via email and chat.
- Provide accurate information on products, services, and policies.
- Resolve customer issues and escalate complex cases when needed.
- Ensure all interactions are properly documented in the system.
- Maintain a positive and helpful attitude throughout all communications.
- Adhere to shift schedules and meet performance targets.
