Overview
We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.
What We Offer
- :Competitive salary based on experience
- .Training provided with opportunities for career growth
- .Friendly and multicultural working environment
- .Located near public transportation with easy access to Kelana Jaya LRT
.Qualification
- sProficient in Mandarin (written and reading) and able to communicate in basic English
- .Strong typing, written communication, and comprehension skills
- .Ability to multitask and manage time effectively
- .Willing to work on rotational shifts, including weekends and public holidays
- .Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor)
- .Previous experience in customer service is an advantage but not mandatory
.Responsibilitie
sKey Responsibilities
- :Handle customer inquiries professionally via email and chat
- .Provide accurate information on products, services, and policies
- .Resolve customer issues and escalate complex cases when needed
- .Ensure all interactions are properly documented in the system
- .Maintain a positive and helpful attitude throughout all communications
- .Adhere to shift schedules and meet performance targets
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