Customer Success Specialist

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathetic customer interactions. The company delivers intelligent, future-ready solutions that help organizations manage and elevate their customer experience. TP combines advanced technology with human-centric support to create seamless, effective service for clients worldwide. Team members join an organization that values innovation, adaptability, and meaningful engagement with customers.

Role Description The Customer Success Specialist is a full-time, on-site role based in Taman Bayan Baru. This position focuses on supporting customers throughout their journey, ensuring that their needs are understood, addressed, and resolved in a timely and professional manner. Day-to-day responsibilities include responding to customer inquiries, managing service requests, troubleshooting issues, and following up to ensure customer satisfaction. The specialist will collaborate with internal teams to escalate complex cases, gather feedback, and contribute to continuous service improvements. The role also involves documenting interactions accurately, maintaining service standards, and promoting a positive customer experience aligned with TP's values.

Qualifications

• Strong customer service and client relationship skills, with the ability to listen actively and respond empathetically.
• Effective communication skills, including clear spoken and written English; additional language proficiency is an advantage.
• Problem-solving and analytical abilities to identify issues, propose solutions, and support customers through resolution.
• Comfort with digital tools, CRM systems, and basic office software; willingness to learn new platforms and technologies.
• Ability to work on-site in Taman Bayan Baru, managing a fast-paced workload while maintaining accuracy and professionalism.
• Collaborative mindset and adaptability to work across teams, shifts, and evolving processes.
• Prior experience in customer support, contact centers, or related roles is preferred but not mandatory.
• Relevant education or training in business, communications, or a related field is beneficial.